Mindcare Eudaemonia Pvt. Ltd., a company registered in India, owns and operates the Harmony Therapy World platform, which connects licensed mental health professionals with clients for therapy and counselling sessions. These services are offered in English, native languages, and other supported languages through secure video conferencing, teleconferencing, and related technologies.

We collect the following types of data:

1. Personal Data (Full name, Contact details (email, phone number), Date of birth, Gender, Address, Profession)
2. Sensitive Personal Data (Psychological and mental health information, Consultation history and session notes, any other health-related data voluntarily provided)
3. Technical Data (IP address, Browser type and version, Operating system, Log data and cookies)

We process your data on one or more of the following legal grounds:

• Consent: When you explicitly agree to our terms.
• Contractual Necessity: To provide services you have requested.
• Legal Obligation: To comply with applicable laws.
• Legitimate Interest: To improve our services and user experience.

Your data is collected and processed for the following purposes:

• To schedule and provide online mental health related consultations
• To maintain your medical and consultation history
• To improve the functionality and user experience of our platform
• To comply with legal and regulatory obligations
• To respond to inquiries and support requests

We do not sell or rent your personal data.

We may share data with:

• Licensed psychologists, psychiatrists or mental health professionals providing services on our platform
• Service providers involved in IT, cloud hosting, or data processing under strict confidentiality agreements
• Government or regulatory authorities, if required by law

For users in the EU, we may transfer data outside the EU/EEA. Such transfers will occur under appropriate safeguards such as Standard Contractual Clauses (SCCs) or equivalent legal instruments.

We retain your personal data:

• For as long as necessary to provide you services
• As required by applicable law (e.g., legal, tax, regulatory)

After this period, your data will be securely deleted or anonymized.

We use cookies to:

• Recognize user sessions
• Improve website functionality
• Analyze website traffic

You may manage your cookie preferences through your browser settings.

You have the right to:

• Non-Discrimination
• Confidentiality
• Access your personal data
• Correct or update inaccurate data
• Request deletion of data ("Right to be Forgotten")
• Withdraw consent at any time
• Object to or restrict processing
• Data portability (GDPR only)

To exercise your rights, contact us at: feedback.harmonytherapyworld@gmail.com

We implement industry-standard security measures to:

• Protect your data from unauthorized access, alteration, disclosure, or destruction
• Ensure secure data transmission and storage using encryption and access controls

Our services are not intended for individuals under the age of 18 without parental consent. We do not knowingly collect personal data from children.

We may update this policy from time to time. All changes will be posted on this page with the updated effective date. You are encouraged to review this policy periodically.

Our Platform provides free tools (e.g., mood trackers, journaling, self-assessments) intended for awareness and early intervention. These tools:

• Are educational and self-monitoring in nature
• Do not constitute medical advice or clinical diagnosis

Disclaimer: Visual models and illustrations used are sourced from external platforms, including but not limited to the Mental Health Continuum Model by the Mental Health Commission of Canada. All copyrights belong to the original creators.

For any questions or concerns regarding this Privacy Policy or data handling practices, contact:

Email: feedback.harmonytherapyworld@gmail.com

Phone: +91 7303366671